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Our host turned out to be a large third party provider (BelVilla) who wanted to charge us extra fees in cash (!) at the time of check-in. These fees had not been disclosed at the time of booking and thus were clearly violating the Airbnb rules. Nevertheless, Airbnb did not help us, but rather drowned us with useless, generic responses. We cancelled the reservation and did not receive a refund. Airbnb did not make any effort to challenge the host for charging additional fees nor to compensate us for our loss.7/11/23:In response to my complaint, Airbnb now refunded my downpayment and they will investigate BelVilla's additional fees. I now feel much better about Airbnb's customer protection and added 2 stars to my evaluation
Airbnb have not completed necessary procedures for Lloyd's & HSBC s verification security checks so couldn't pay by debit or credit card. Airbnb told me to use Google pay, Apple pay or PayPal. Downloaded Google pay which unsurprisingly didn't work as still linked to bank account. To be fair the support team tried really hard to help but blamed enhanced security from the bank. The host was really helpful & tried to resolve but the only way I could book was using a friend's PayPal as I had stopped using mine due to problems. Such a shame as previous experience last year was good & good flexibility for short breaks but won't use them again.I would suggest to only try to book if you are happy to use PayPal.
shambles, last two bookings i have made were cancelled without notice or explanation leaving me to either pay more than double the price or cancel my booked flights. If I cancelled then I would've been charged 50% - sound fair?
Our flakey host cancelled with less than a month's notice. Not AirBNB's fault, but we would have lost 50% of our deposit had we cancelled; why aren't hosts subject to a similar penalty to disincentivise such behaviour?
We used to be content renting out our holiday house via airb&b yet lately the policies are hard to work with and the customer service is louse. ‘Computer says no’ seems to be the way of dealing with clients. We won’t be using this platform anymore as a result.
WILL NOT RETURN MY OWN MONEY?I cancelled a booking, two options were presented- transfer to air bnb credit or to pay pal account. No additional information is provided on this screen.I opted for a credit and subsequently wanted this transferred to my pay pal (have access back to my own money). However, I have been told that I am not entitled and cannot access my own money despite not being made aware this would happen?This is obsurd and does not make sense. GIVE MY OWN MONEY BACK!!!!!!!!!
They should be banned from Canada entirely. ABSOLUTE MIND BOGGLING DIGITAL SCAM. I was a host and they ripped me off for over $2000 in fees. They're ruining international heritage cities worldwide by turning central urban cores into ghost hotels and eroding the authenticity of these sites. They are poison and they know they can get away with it (for now). TAKE THEM TO COURT if you have issues, the more people that do this, the more it will create visibility of their abysmally poor business methods.
Atrocious customer service. We are three Canadians travelling in Europe. Three days before our scheduled flight to Malta the airlines here in Italy have gone on strike announcing our flight will no longer go. We have no way of getting to our accommodations in Malta. The host refuses to engage about any type of refund so we can book short notice, alternate accommodations where we are now stranded. The company will not help us in anyway. We are out nearly $1,000 and will pay almost double that to find a last minute place to stay. Shame on them, disgusting. This was 100% beyond our control and we are heartbroken.
