Legacy.com is a global network of online obituaries that provides timely news of death and allows users to pay respect and celebrate life. Legacy.com features obituaries from nearly 10,000 newspaper and funeral home partners from around the US. Publish your obituary with any of our 2,700+ newspaper partners and create a lasting memorial with Guestbook on Legacy.com.
I submitted an obituary online for my mother-in-law and they put the incorrect funeral home info on the page. The obituary itself is correct but the info outside of that is incorrect. People are leaving condolences for the wrong person (even thought there is a picture of her). I can't get through to Legacy on the phone, can only leave a message, and when I did they did not call me back. Horrible! UPDATE: Legacy.com did update the info online. However it was in The Hartford Courant as well and they never corrected the information, never returned my phone calls and never responded to my emails.
Horrible company. I submitted my guestbook entry and attached a photo. It has been 2 days and it still has not been entered. I have called and left a message and emailed them twice. No response thus far. This is time sensitive material that should be handled quickly and professionally. It is difficult enough for family and friends without having to worry about the incompetence and disregard of such a sensitive and sorrowful occasion. Judging by the other comments on this site, I am not alone in my dissatisfied review.
Legacy is a good site where you can find obituaries. Unfortunately, there is a very large number of times that the site encounters errors making it impossible to find anything. I have attempted to find my Father's obituary for days now and cannot get past the first screen when errors would occur.
I used the Legacy site solely to post/ publish an obituary- I have not used any of their affiliate services. I found the online site to be relatively easy to use, and when I did need assistance correcting a post-publication error, I got it. I had a little difficulty finding an actual phone number (not unusual these days) but did locate one. I never quite believe the”leave a message and we’ll get back to you” phone message, but that’s exactly what happened. Kate from customer support returned my call promptly and, with kindness and professionalism, resolved my issue almost immediately. I hope I don’t need Legacy’s obituary services in the near future, but when I do, I would most certainly use them again.
We were unable to attend a cousin's out of town funeral so sent flowers for the service. Ordered flowers on Thursday for a Saturday funeral through the funeral home website. Got a very prompt written email as confirmation the flowers would be delivered Saturday morning before the service at 11 am. Saturday morning after the service, got notice the flowers couldn't be delivered. Called customer service and held for 15 minutes before speaking to a woman who confirmed the order had not been delivered. Told her I wanted my money back and she sent email of the refund in 2-10 business days. Since paid through PayPal, it should be almost immediate. Really ticked off that our family did not get the flowers. Will never order flowers through the funeral home again or Legacy.com again.
DO NOT USE. I placed an order for flowers to be delivered to a funeral home, and the morning of the service I got a notification that they could not fulfill my order. I requested a cancel/refund where they did send a confirmation email. Come to find out they did not refund the full payment and kept part of it. I called to verify the amount refunded and they kept saying they had a different charge. Currently disputing through PayPal. Not worth it, scam.
