The app is easy to order from and we ordered from one of our favorite restaurants. I added an 18% tip for the driver but the driver never delivered our food. When I followed the driver’s route it initially showed that my order was going to be delivered within 2 minutes but then it changed to 15 minutes and then another half an hour before the driver turned off his app. I didn’t knowI could have cancelled the tip within an hour of the delivery. I ended up calling the restaurant and they remade the order and Uber Eats refunded the amount of the food sans the tip so the driver received a tip of $11 without delivering the food.
robbing customers is it. I placed an order which had 5 items the shop sent only 4 items so reported this to you’ll I also send a picture of the 4 item that I revived and you have refused to refund the money for the 5th item that was not sent. So as a customer I have not received an item and lost my money as well I will never be using ull and def putting a review everywhere. As I believe companies like ull rob customer and then get away with it
Would give it 0 star if I could. Food was 45 minutes late than it initially stated. Original designated driver didn’t turn up (I was told he must have given up waiting?!) he also ignored a message I sent. Order eventually arrived. Driver changed suddenly, PIN number asked for on a car park (I had to climb multiple stairs as I was visiting friends in a flat several stories up so obviously wasn’t going to open it all up outside) when I got upstairs and looked the order was completely wrong and obviously meant for someone else. Contacted customer services and they were completely dismissive and curt. I spent a bit of money too. Mistakes happen but this was a comedy of errors from start to finish coupled with appalling customer services after the event. Disappointing for such a large company. But I guess when you are that large complaints aren’t important any more.
www.holycowonline The food I received was inedible. Onion pakora was offered as a free add on, it was super greasy & inedible. Ditto the Prawn Patia, which was almost cold (the sauce gloopy).Was so looking forward to this take away as the last one I received was delicious. Won’t be ordering again.
This app needs shut down! Placed a order via Uber eats last night, after waiting 1hr 30mins the order didn’t arrive, I rang the company I ordered from to get some information the girl on the phone told me they turned the Uber eats machine off and that the order shouldn’t have gone through.. then she said they didn’t have enough chips to do the order so I would need to contact Uber eats for a refund.. BUT Uber eats refuse to give me a refund because it’s “ not eligible “ even with proof from the chip shop.. DISGUSTING uber needs removed
Not normally one to complain however this was the worst Uber eats experience we have ever had. The order took nearly 2hrs to arrive however was only ~5 minutes later than the “worst case timeframe” - that’s fine. We can live with that. The more annoying part is that when the food arrived the pizza was stone cold and the pasta luke warm and we were staying in a hotel room with no facilities to reheat. We also requested cutlery and 3 spare containers for serving the food none of which arrived with the order. I had to go to the hotel reception and request some bowls and cutlery which at no fault of their own took 10 mins to scavenge from the staff room on another level. Overall very disappointing…
Terrible company will never use again driver never arrived with my order we have cc tv and can prove this never phoned or tried to make any contact but they refuse to give me my money back Trying to stop payment with the bank now
Absolutely awful customer services! tried to refund 2.50 for a burger. Spoke to wispa and vilap awful! Have gone to mcdonalds direct, they have apologised and refunded and a meal voucher. Will never use again uber eats have lost my custom.
One of their couriers got into the flats and stole peoples parcels that royal mail left. I contacted uber eats via email about the issue quoting the crime reference number (3217524/23) and never ever received any correspondence. I have to chase up royal mail otherwise I'm out of pocket. I know they will just say, they are self employed but the neighbour used your app to book the delivery, you got paid a percentage for the rider to come here.
Order a Macdonalds through their app. £50 worth for hungry NHS staff. Uber eats were used to deliver.... or not as the case turned out. No food and refused refund as they stated that he had delivered it and rung the mobile number. No missed calls and no food delivered. We were stood at the door waiting for it. Absolutely awful customer service which took forever to answer the phone. Will never recommend them to anyone.
All items not delivered and incorrect refund given!!! Their team is not supportive at the slightest, McDonald’s fault also for not adding correct items though why was I refunded less than half of a meal price when 2/3 items didn’t arrive. Why did I pay delivery and service charge for something that wasn’t delivered? Rubbish team with no sense to calculate refund items
Sauce on the Side never disappoints. Great calzones and salads. Add the chicken to the salad for a real treat. Meat me in St Louie is always great. Our favorite “go to” for a special night’s dinner.
