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I find it hard to believe that the 5 star ratings are truthful. AT&T has the worse service/customer service one could imagine. Over the years, it has only become rock bottom. It boggles the mind how they stay in business. They weren’t this bad before the de-regulation. Bigger is not better. They have become totally illusive and do everything they can to repel any contact with the customer. All they do is direct you toward the artificial intelligence or other customer issues they hope can solve your problem. It is madness and I hope that anyone else will avoid wasting their time—especially if they’re looking for decent internet service. With AT&T... it just doesn’t exist. This so-called telecommunications company doesn’t know the first thing about communication... how pathetic!
I keep getting emails from them saying I reported a lost password to them. I did not. The emails say my privacy is important to them and to call 800.288.2020 if I received the message in error, but when I call that number, the only option the automated system gives me is to pay my bill, and that if I want to talk to an agent, they’ll charge me $5. May the incompetent buffoons at AT&T burn in hell.
I had a very good initial experience with ATT Internet. I called, call was immediately answered, questions answered. They offered to come to my home to set up new internet, at a time that was convenient for me. they reconfirmed time day before, and called upon arrival. Technician Jerry was awesome, had me completely set up, all devices working properly, account working properly, all in 20 minutes. No issues at all. Given I had previously chosen Spectrum and ended up cancelling due to no communication and a delay in getting me my package by over 5 days, this was refreshing service and noticed. I will definitely recommend. No issues since either...thank you for a great customer care team.
I bought a simcard and a ONE MONTH ACCOUNT ONLY in Washington last week. Now I am back in Europe, where I am unable to receive sms and calls on the card which means I cannot log on to ATT’s site.When I bought the card, the shop assistant confirmed to me that there would be no extra charges and that the account would shut down after a month. However, last Friday I received an e-mail stating that I had a payment of 30 $ coming up every month. Like Kafka, the SoMe lady trying to help me kept referring me to my account and the 4 digit pin code. Which I have no way of receiving. I don’t know what to do…
My wife and I are retired senior citizens on fixed incomes. We were MediaCom cable and internet customers for 15+ years but no more! We changed to AT&T DirectStream this month. Our monthly bill is less than 1/2 of our MediaCon ;) bill for Aug. 2022 and we get 300 mps download with unlimited data. Unlike MediaCon which was 200mps with a data cap
AT&T&t/ DIRECTV there internet has horrible connection speeds, everyday my service goes out for hours and sometimes days. TV Channels freeze up to And they're trying to charge me $220 for their horrible service and even horrible customer service bill says AT&T and when I call I'm put on hold for DirecTV takes over 2 hours to get anything fixed. I'm thinking of switching to a better company
Horrendous internet service. Keeps getting interrupted. Frequent outages.I will switch to another service. Do not but at&t.
AT&T Internet in 2021 was $45 per month. In 2022, it went up to $55 per month for the.same.service. Now in 2023, it went up to $65 per month for the.same.service. I spent my whole evening on the phone with various ppl and got the total runaround for zero help. There are no discounts for students or teachers or healthcare ppl. No nothing for no one. They keep raising the price so now it is an extra $250 per year for the exact same service! No promotions. No help. NOTHING. This is terrible business model. How is this even allowed? This PRICE CREEP is not at all inclusive and it hurts those who need their money the most. This is not equitable. Not inclusive. It keeps ppl out because it is unaffordable. That is $780 per year for internet for one person in a tiny apartment when I was paying $540 in 2021. AT&T YOU NEED TO DO BETTER. @abcnews @NBCnews @foxnews @cnn @reuters @nytimes @usatoday - btw, my chat with Sarah and my call to AT&T was recorded 07.06.23 at 630p EST if you want to reach out. All they did was try to upgrade me from Internet 300 to Internet 500 for the $65 per month. NO THANK YOU
