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Hello to all those who may be interested in my particular experience with this company, they are liars and thieves, be careful when going with them if they tell you that your phone that you bring is not suitable for AT&t, that is what they did to me, it is for you to hand it over and hook you up with a new one do not believe in promotions it happened to me that I did not want to continue with them I returned their phone within 30 days and it turns out that they cannot even return mine that I gave them and they do not give any credit for it in the end I lost it they are liars be very careful and the other thing they give you a story that if you are affiliated with uber or another company you pay for activation that is another bigger lie it is a story if they charge you for the activation for me they would be the last company I would use in my life for bad treatment customer liars and thieves
I had a 500Mbps Fiber plan couple of months back for $45 a month and unfortunately, I moved to an apartment where they do not have Fiber services they support mentioned that when I move to a new place that has Fiber I would be changed to my original plan but now as I called them moving to a new home they are saying that I need to pay the new price of $65 and they have now way to price match
Horrible connection speeds, everyday my service goes out for hours and sometimes days
Since I have Medicaid & SNAP, I have AT&T Internet Access, (20MPS) for $10. oo a month to support (AT&T TV) now Directv Stream. I also have the other ISP (40MPS) for the same cost per month.
I had internet since about February or March and I was in both programs so I didn't have to pay well Wednesday I got a shut off notice for Thursday so I called and the lady said she would extend it until the 1st well when I woke up the next day it was shut off so I called and all they could say was if I paid it would be turned right back on ummmmm guess they don't understand that I get 1 check a month from the VA and that's on the 1st I don't know how many times I have to say that to them. They're money hungry and not worth it.
I can't believe I'm writing a positive review about an internet service provider, yet, here we are. Two weeks ago, I took the plunge and had AT&T's gigabit fiber internet installed, and the entire experience has been a ten out of ten experience. Ordering was dead simple, and I was able to do it all online. The technician who performed the installation was meticulous and made sure every component worked perfectly. And to my surprise, AT&T sent out a second customer service representative to make sure I was happy with the service. Both the technician and the CSR rep were friendly and knowledgeable. My internet speeds are insanely fast and, more importantly, stable. I used to have Spectrum, and the internet would go out about twice an hour for a few seconds at a time. AT&T's fiber internet hasn't gone out once in the last few weeks. Pricing is reasonable. I'm getting AT&T 1Gbps internet for about $80 a month compared to Spectrums 300Mbps for $85 a month. Something positive is happening over at AT&T because I've never liked any internet service provider before. Until now. Keep up the great work, and thanks!
Today I needed to add my password as usually occurs every two weeks. This time the system would not take my password or allow me to re-set it. The sign in box had changed so I surmise they updated their system but neglected to clear the bugs. I am not hacked because I can access the account on the cell phone. two people at ATT could not help. Great
Service is good but... when they did the installation, they cut our electric fence and refuse to repair it. We explained the situation to the guy that we set everything up with and he stated he would check with his manager. About a week later, we heard from them once we contacted them again and they stated that we had to email what happened and they would get back to us. We did exactly what they told us to do and NOTHING! 4 months later, still nothing. I have left messages and NOTHING.So now we have to pay for the repairs and we will never use them again. I will never recommend them and discourage others from using them by telling or story and how they neglect taking responsibility for their error.
We had AT&T uVerse in St. Louis, MO. We canceled when we moved to the west coast and returned the equipment using UPS, at their direction. But they continued to bill us every month thereafter, and even claimed we never returned the equipment. We called every month to no avail. Only when we produced the proof of their receipt of the equipment did it stop.
AT&T U-verse offers the worst internet service ever. They talk about 1 GBPS but the speed hardly reached 15 MBPS. Their customer support is the worst too. Whenever I need to call their customer service I have to make sure that I have at least 2 hours to waste. They keep you transfer from department to department and you have to start from the beginning when they transfer to a different department. They also recently charged me $99 for a service they initially told me free. I had autopay setup so, I didn’t see the bill before the money got debited from my account. I had called them and spoke for more than 2 hours and finally hung up. Later I switched to WOW internet and I am glad I did switch. Awesome internet speed and excellent customer service.
We've had AT&T internet for quite a few years, and they've always been good to us. Anytime we've had an issue, the resolution came relatively easy and timely. Customer service has been great, and the technicians are always polite and professional. We plan on continuing our relationship with AT&T for years to come.
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