College Board is a non-profit organization that clears a path for all students to own their future through the AP Program, SAT Suite, BigFuture, and more.
Absolutely Terrible, they cancel my exam weeks before the test and force me to pay extra because it was a "late registration", and now they can't even find me a test center...
Frick college board. Their website sucks. Collegeboard is essentially a criminal organization.
I would give a 0 if possible! Test date cancelled due to the hurricane in Fl. I called to move my student to the next date that works in our schedule and they are charging me the late fee!!!!! We are dealing with devastation and they won't wave a late fee after they cancelled! I didn't even do the cancellation. Unbelievable! They are corrupt!
The college board refunded our money 2 days before the test. I called to have the location change and they told me the registration window closed. I did register months ago, I only need the location changed. Then the manager told me he would not change the location, he has no idea why the site closed, and nobody higher than him would want to talk to me. TERRIBLE CUSTOMER SERVICE!!
This company is critical for many high school students applying to college, thus their responsibility to work well all the time.CSS Profile, required to obtain financial aid in many colleges, has been down or at crawling speed for the entire month of October, application season.It is a long application and instead of asking many questions in one screen, it forces you through 10 or more screens to complete the information of each of the 10 sections, it often locks up on you and after 10 minutes you have to log in. iDOC lacks electronic forms other than 4 basic ones, thus you must download forms, manually fill them out and upload them.It has taken me at least 5 days to complete a financial aid application and I am still pending final approval of the forms uploaded. This is a disservice to the parents and students already going through a lot at this time.
The worst experience ever. Even though I registered for SAT before deadline, and after i payed, the status of registration in website still showed incomplete. I had tried contacting them many times during this but all in vain. And after a wait of about 1 day, the money returned and the registration got cancelled. When i tried to register again, i had to pay the waitlist money (which is not a very small amount). I had tried emailing them and i got no replies. I even called the customer service twice and no one replied. In the first call, the voice assistant wasted my time for about 2 minutes and cancelled the call without letting me talk to any real person; in the second call the voice assistant wasted my time for about 5 mins and cancelled the call. Considering im living outside the USA and Canada, i had to pay alot just for the international call charges.
I was attempting to get my AP and SAT scores from 2004 and 2005, this year, February 2023 and March 2023. In my day back then in the early 00s, College Board for all purposes seemed a highly reputable company. All that has changed. For one, they now, these days, hide behind phone centers staffed by people who can't speak intelligible English at all! Two, they could not find my best SAT score, 1480/1600 from my junior year of High School, Fall 2004, of which I am proud of. I may still have official proof of it from back in those days somewhere in my own personal archives but for now I needed new proof of it. They found other scores like my AP scores and older SAT scores but not my best SAT score, which makes no sense. They made the excuse that after 4-5 years they are not responsible for keeping scores. They are the leading testing service in the United States, they ought to have the money and obligation to maintain scores and data via paper and electronic servers in perpetuity. With the poor customer service, the insult to injury of a firm that tests English speaking excellence hiding behind phone centers that can't speak intelligible English, all parents, students, schools, government and so on should be concerned about the College Board, hold them accountable and demand reform from their administration and executive leadership. I will be writing them a letter about this problem as well and expect that, as is most often the case in situations like this, they will never respond and do everything to ignore and sabotage all complaints! The score reports that they did send were juvenile, low quality and unprofessional, compared to in the past. The SAT score report, for instance, had pixelated fixidys font (I kid you not) and the date on the SAT scores was ambiguous, it did not specify whether it was the date of the Month or the Month plus year. Additionally, I earned three AP awards from my AP testing--AP Scholar, AP Scholar with Honors and AP Scholar with Distinction... they did not provide me with any proof of these awards (although I did receive a certificate for each of them back in 2004 and 2005 which I still have).
Terrible, the costumer service is very slow, I’m trying to get my grades from a test I did last year and I’ve been going back and forth with them for a week and still haven’t received my scores
