Spirit Airlines is the leading Ultra Low Cost Carrier in the United States, the Caribbean and Latin America. Spirit Airlines fly to 60+ destinations with 500+ daily flights with Ultra Low Fare.
DON'T DO IT! TERRIBLE EXPERIENCE! After booking my original flight from Oakland to Albuquerque, Spirit decided to change my return flight BY AN ENTIRE DAY. This did not work with my schedule, so instead of refunding me, they gave me a credit to use to reschedule myself. After reluctantly rescheduling my return flight, the day that I was driving to the airport to depart Spirit notified me that my departing flight was now delayed BY 8 HOURS which completely screwed up my connecting flights, preventing me from actually making it to Albuquerque at all that day. After arguing on the phone with a representative for over an hour, I finally convinced them to give me a refund rather than re-crediting me. I then had to scramble at Oakland airport to secure a flight with Southwest for the same day. TERRIBLE CUSTOMER SERVICE OVERALL!!!
The worst airline ever. I had my bording pass one day before the flight and I was at least 15 minutes before take off at the gate, ready to go on board. No one was calling for the passengers anx the only thing personnel cared about was selling ticket for next flights. In the whole World when a passenger has boarding pass and passed the security check, the airline calls them for boarding, but looks like Spirit is not a real airline.
DON'T fly Spirit! It's the worst airline. The absolute bottom of barrel. There are hidden fees making it so expensive that you could easily fly better airlines. This includes baggage fees for all luggage including carry-on. But worse is how careless the employees are. They broke my suitcase and it had to have been thrown because it has a quarter size hole at the point of impact and cracked 33 inches around. The company makes it so hard for the customers that it impossible to meet the unrealistic steps to make a claim. The customer actually has the burden of proving damages. Take my advice and fly with any other airline!!!
Can’t belive they are allowed to operate. If anything happens, I can assure you that you will get NO help from the ‘airline’. Customer service - CERO. Do not get refound when canceling flight within 24 hours after I bought the ticket. Which their own employee tricked me into beliving and which they write at their pages.
3 friends and I planned to fly from Boston to Santo Domingo on June 22nd via Orlando and had the most horrible experience. Flight NK2086 from Boston to Orlando was delayed by about 2 hours, and although we asked ground staff and stewards on the plane to communicate with the plane in Orlando so they could wait for us, they ignored our requests. When we landed in Orlando and got out of the plane (after it was delayed another 20 or so minutes because the gate was occupied), I heard an announcement that boarding would close for the SDQ flight in 1 minute. I sprinted to the next gate followed by at least 8 others trying to make our connection, only to find the ground staff at the gate to close the door right as we arrived, and refused to let us on the flight. When I noted that they had said 1 minute, they told us we took "more like 2 minutes". Note that the plane was still on the gate and they only just closed the doors. We were then told to go to the counter to rebook our flight. It was at least a 1hr wait in line because there were so many stranded Spirit passengers from various flights, and by the time it was our turn, the alternative flight we had seen online was already full. The staff told the 4 of us we were already rebooked for the same flight the next day, meaning a 24 hour wait. Since we didn't have that time and didn't want to be stuck at the airport for 24 hours, we asked to be refunded for the missed flight and our bag fees. I asked if they would cover our hotel (and potentially meals) since we would have to stay overnight at the airport (especially if we would have gone with the offered alternative of waiting 24 hrs). They said no, which is strange because every decent airline would cover this. I asked if we should sleep on the ground and they said yes. I asked if they thought this was normal and they said no. That didn't change the situation though. We ended up booking a flight with a different carrier that left early morning, still forcing us to spend the night at the airport and no sleep. Plus losing a night at the AirBnB that I paid for in Santo Domingo. Besides this horrible customer service and no compensation for the whole situation, on the way back it got worse. One of my 3 friends already planned to go back to Boston on Tuesday June 27 instead of Thursday June 29, but with the same flights. When he arrived at the airport, he found that the staff had canceled the entire rest of the reservation instead of just the one leg of flight we missed. Even though he had his flights in the Spirit app in his itinerary the entire time up to when he got to the airport. So he ended up being stuck at the airport for another night and having to book at his own expense another flight (very expensive last minute), and it took him a total of 2,5 days to make it back to Boston. The rest of us didn't want to be in this situation and ended up booking another flight since we didn't trust the app, because it had still shown the reservation for him as well. When confronting Spirit about all of this mess and the extra costs incurred, they took zero accountability for the lack of communication between flights. They refunded a small amount for the missed flight on the way there and gave some travel credit(why would I ever fly with them again), but not for bags ($100 each way!), or any of the expenses incurred with booking new flights, missed time and food/lodging. Most horrible airline ever. Whatever you do, please save yourself this horrible (and expensive) experience.
Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn't get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect.
When my dad was in a life-or-death situation, I rushed from Orlando International Airport to Phoenix Sky Harbour to be with him.As I was unable to make it through Airport traffic with my Uber driver, I waited over 3 hours to speak with a Spirit Airlines cashier about options with my flight. I already booked another flight while waiting in line (which was double the amount of $600 on the next morning), and was told from the cashier that I would be refunded sans $30-$40.With his cordial nature and promise of it being refunded within 3-5 business days, I proceeded to wait until my next flight. Over the next 3 weeks, I spent the time with my family and friends as my dad was in a medically induced coma.Come a month later, I still have not been refunded what the cashier told me. I contacted Spirit Airlines and confirmed my situation with them over what happened. They bluntly told me that Spirit does not offer refunds. It has been over a week since I replied asking to speak to a manager, and they still have not responded to me.As somebody who had to race from Florida to Arizona to be in the care of a family member, this is very disgusting and non-consumer friendly. Especially when I am told by the cashier one thing yet told by the company another. Do not recommend this airline to anyone.
July 9, 2023 flight from Orlando, FL to Hartford, CT canceled due to "weather". Spirit offered to rebook beginning July 14! Seriously? Me and my young daughter were stranded with NO CARE from Spirit whatsoever! Just TERRIBLE business as usual, NEXT mentality. Jetblue was equally PATHETIC as we tried to book a much more expensive flight home 2 days later! I NEVER received the call back from Jetblue as their system states costing me another $350 that can only be used for a future travel credit. We're out 100's of dollars for a multi-night hotel stay, technology glitch on Jetblue & very expensive tickets for last minute flights home on another carrier. Both airlines are a DISASTER, PERIOD!!!! I will tell EVERYONE to AVOID Spirit and Jetblue at all costs!!! Jetblue recently purchased Spirit. That should speak for itself!
