The online banking process is something out of a horrific nightmare. It's taken hours to register through 3 different mediums - post, online, phone - only to find out that you have to wait 7 days for an activation code. Is it still 1998? This is UNBELIEVABLE.
Four times trying to talk to an adviser then when got through to one she just cut me off after a minute or two. Halifax are making it as difficult as possible for customers to swap over to a better savings rate. The more they stop a the more profit they make on the day.👎👎👎
Mortgage - awful experienceNothing is working here, even set up an online account is impossible. A big rip off - I have been told mortgage is not charged upfront - my rate is £2200 per month - my first payment was £3900.00 and you don't know that before you are taking a loan - you won't find it anywhere. Can't wait until 2 years will finish and will find another bank. All goes wrong from the very beginning :(
Telephone staff try hard but -My card was not accepted for a transaction to a company in London.Repeated attempts were unsuccessful. After waiting ages, the bank said that there was no block and that the problem was with the payee's sytem. I checked and found that the payee's sytem was fine. I tried the Bank again next day - the card was declined again. I called - waited ages again - and was told that they had blocked it but they were waiting for me to query why.I then tried to unblock - of course I waited for ages, then spoke to two contacts, then I lost the connection. I tried again, waiting for ages, and again had to talk to two contacts. I WASTED ABOUT THREE HOURS ON THURSDAY AND ANOTHER TWO HOURS ON FRIDAY, during which time the currency exchange rate fell, so I lost time and money.This is rubbish on so many levels.
Customer support is terrible. Fell victim to a scam and bank failed to uphold the CRM as apparently it was my own fault despite all my efforts and checks. It was a UK registered business, UK bank account (Monzo). This bank will twist everything you tell them to make it your fault. Shannon Little should be replaced.
Same issue as others on here, go to make a purchase- Lloyd's car insurance (part of the same banking group as Halifax) but payment declined. Rang & they've cancelled my card without informing me.Saying that there 'could have but not definitely been some fraud attempted in the last 12 months by an online company'Ok, send me a new card, receive it, activate it- go to use it to collect my car from the garage- new card is blocked, I'm stranded!Not impressed after many years of banking with them, time for a switch I think!
Emma in Belfast (dealing with my mortgage redemption statement) made things simple and seamless.Very professional, very kind, very helpful. Thank you Emma!
Recently assisted my mother in updating her email address for improved security. Every bank/building society could cope with the request apart from Halifax with her credit card. Didn’t work on the app and spent 30 minutes on hold to an unfriendly advisor who was uncooperative and advised me the only way was to go in-branch, even though the opening hours are unsuitable for us. Just as bad as my experience, wouldn’t trust Lloyds Banking Group much now at all.
