I am an ex-employee of Tesco and devoted to using their online shopping just to stay faithful to them as they were good employers.I am the main carer for my wife so have to shop online most of the time.However, I am yet to place an order that is delivered 100%.In most cases, the items that are not available are important ones which I cannot afford to miss.I cannot understand why on ordering an item we are informed at a later date that it isn't available.This is not good. I'm sure if I attended the store I could purchase all the items I need.My nearest store is Sainsbury's, so I will have to place an order with them in order to received all the items I need.Very disappointed with a company for which I have utmost respect.
Placed order on line for groceries 10/07/23 for delivery between 5 and 6 PM on 11/07/23 . Order did not arrive and contacted customer services at 6.30 PM. They contacted the store that was delivering the order who advised that they had had difficulty in processing my payment and by the time they had sorted it out the delivery driver had left the store. The problem was at the store not at my bank. They said could go and collect the order if i wished which i declined as the store is some distance away. I asked that they cancel the order and refund me which they said they would do. No offer of an apology from the store who could have rang and explained what was happening or any goodwill payment offered via customer service. A very poor experience.
amazed at these low reviews i guess people come to complain more than praise Ive always found Tesco very good the customer service is faultless and genuine complaints get dealt will no fuss the delivery service is second to none the drivers most helpful always polite and easy going Tesco prices are very competitive on the whole some items the cheapest around the offers are amazing and choice is abundant . Keep it up Tesco thanks
Used to work for Tesco, glad I don’t anymore.On a recent visit to the Dunstable Extra store, I have never met more miserable staff in my life.The service focus of Tesco has clearly dwindled and they need their passion for customers to be reignited!!Your customer should be your no.1 priority but feels like we’re now bottom of the pile. Will be using other retailers in future.
Tesco made another good delivery to my mum who has dementia. She often gets very scared and upset by people who come to the door, and this can last for days afterwards, but she doesn't get upset by the Tesco delivery people because they listen to requests about what to say to her in order not to upset her. Thanks very much again. It sounds like a simple thing, but it makes such a big difference to her life and the lives of those around her.
Terrible quality for Tesco British All Round Potatoes bought from Newcastle Kingston Park Store. Lots of black flesh meaning a lot has to be thrown away.
Yet again Tesco has not bothered to deliver the food I ordered and has taken £61 from my bank account. They deliberately give no contact details so you can't enquire W_F is my food. This is a really horrible company who provide an utterly s__t service.
Sick of buying rotten inedible blueberries in Tesco Colney Hatch. Only 4 out of the whole punnet were just about edible !! 4!!!! The rest were all mush. £2 down the drain. Disgusting. How dare you keep selling manky and rotten produce !!! And totally lie on your web site. Saying quality and taste !!!! Delicately selected!!!! Utter rubbish. Do you think we are thick? You can shove them up your jacksy. If you ever get Rosedene farms back I’ll consider buying them. But your others. Never again. Never !!!!
Tesco is a great shop However with the price range now as it has gone up it might come too £20 but it used to come to £10 Well my elderly nana was forced for pay a £21 shop twice before she lest the shop and an elderly old couple dident have the money to pay for it twice so they had too just leave the shop knowing they’d payed for it and they left with noting
We did a Tesco order to come to our house yesterday but never turned up I was in the house the whole time and then called there help line the lady said it would be redelived today but they cancelled it Use Sainsbury’s instead far better than Tesco
One of the Tesco's drivers was blocking the road, after a few minutes I made a small beep on my horn to let him know I was there, he came out of a house screaming at me, my 11 year old son was terrified, when I told him I would complain he told me to go back where I had come from. Is this what we have come to except from Tescos?
Hi Not sure if anyone else is having this problem but recently the vegetables in store have been pretty poor. Yellow broccoli, rotten Maris Pipers and this week rotten onions. We pay enough, do they think this is what the British person wants!!!!!!
