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Airbnb did nothing to help our situation, they only side with the hosts, we paid over $2300 for 11 nights, stayed for 2 as the place was not suitable, it was not 3 bedrooms as described, the balcony room was cold and constant noise from the street, the door didnt lock, the other one described as a den was a converted closet, too small for an adult. The host stated the homeless people were harmless, we were approached a couple of times where we felt unsafe so we left!I would not recommend Airbnb or this Host.
Airbnb allows owners to delete reviews by customers. All they have to do is re-post their property as if it were a new one, and then withdraw the old property. That way, they can keep the 5- or 4-star reviews, even one or two 3-star reviews to look "honest," and create false representations. It then becomes impossible to tell apart good owners from bad ones.
Stay away from this place. Totally dishonest. Promises refund if rented and does not honor it. Stay away during Covid Lockdown. Hi, I’m KareyJoined in 2016Karey’s listings207-3 Les Eaux4.67 (122)Entire home/aptCondominium207-3 Les Eaux3 bdrm-Ski in ski out-10 min walk down 2 village4.83 (156)Entire home/aptCondominium3 bdrm-Ski in ski out-10 min walk down 2 village229Tremblant Les Eaux-mountain views water complex4.89 (18)Entire home/aptCondominium229Tremblant Les Eaux-mountain views water complex219 Les Eaux - brightly Renovated - mountain views4.80 (46)Entire home/aptCondominium219 Les Eaux - brightly Renovated - mountain views365 reviews207-3 Les EauxFebruary 2021
Not surprised to see Airbnb rank so poorly on customer service both on the host and guest side. It's time people move on to other platforms. Had a guest leave us a poor review despite no issues and even contradicting themselves. Brought to Airbnb's attention, told it didn't violate their policies and Airbnb doesn't validate the truth. Funny their policy says you agree to provide an honest and truthful review of your experience.
So I’m Australia after booking and paying for several Airbnb properties from Canada and Airbnb suddenly severs communication with hosts for which I’ve already paid. Airbnb is demanding intrusive personal information (e.g. a photo of my passport or drivers license) which I’m unwilling to submit online. They already have my address and credit card information and I have an impeccable 12 year record as an Airbnb guest!
Airbnb should close, seriously. High price, unreasonable fees, no monitoring system. Very low quality and comfort. Dirtiness, mold, etc. Some people are creating these "paper," "fake" places to earn money. There is no control over what these hosts are doing. I am done. I'm going back to hotels.
My experience with Airbnb is bizarre and unsettling.I booked with Airbnb 1 time about 3 years ago. Unfortunately, the trip was cancelled due to COVID, so I cancelled the reservation 6 months before the booking date. The host and I communicated respectfully and they were gracious enough to provide me with a full refund. Then I haven't logged in to Airbnb ever since.This week, I got an email from Airbnb out of the blue and was notified my account was removed due to violations of their terms and conditions. Since then I've made several attempts trying to find out what exactly did I violate, and have obtained absolutely no details except:"We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won’t be able to offer you additional support on this matter at this time."I feel very alarmed by this as they hold my IDs (part of verification), Credit card information, and technically owe me a couple of hundred dollars as there were gift cards redeemed on my account.I have requested them to delete my data entirely from their website, and have received no response.I want to share this experience and warn everyone to stay away from this company.
Absolutely a farce of a business as someone that has provided multiple properties for short term rental use. They have no accountability and there is no oversight when issues arise with their platform. They created a security issue at my home by providing check in instructions to a cancelled guest while simultaneously linking 2 non related reservations. Trying to have them be accountable by allowing this error 100% on their side has been the most eye opening and frustrating experience I’ve yet to encounter on my 46 years on this earth. Brutal. Don’t use. I’ve begun to move my business
